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Your Privacy

At Sustrans, we are committed to protect your privacy and to being transparent about how we collect and use personal data.

How do we collect personal data?

We collect personal data about you when you interact with us by registering for an online Big Pedal account, making an enquiry about the Big Pedal, visit our website or otherwise provide us with your personal data.

What personal data do we collect?

When you chose to register for an online account on the Big Pedal website, we may collect your name, email address, and postal address.

When you visit the Big Pedal website, we also collect information about how you use our website and track which pages you visit when you follow links from our emails.

We use cookies on the Big Pedal website to improve your experience of the website, temporarily store data and understand the parts of the website that you are visiting. To see which cookies we use on the Big Pedal website see Our Cookies.

How do we use personal data?

We use your personal data for a number of purposes, processed under the lawful basis of legitimate interest, including:

Where you have consented to such marketing communications, we will also provide further relevant information about our work, services, activities or products.

We will also process your personal data as required by law or regulation.

How long do we keep your personal data?

Whilst you are active with Big Pedal we will retain your personal data. If your account is inactive for three years or, upon request, we will delete your online Big Pedal account as soon as practicable.

If you withdraw consent for marketing communications minimal personal data will be kept on a suppression list to ensure you do not receive such communications.

Do we share your personal data?

We do not share your personal data from the Big Pedal website with third parties, except for those carefully selected third party processors necessary to deliver the Big Pedal website or information you have requested and with prize sponsors for the purposes of administering prizes.

Anonymous data about Big Pedal may be seen my third parties, such as your local authority, through accounts for external Big Pedal promoters on the Big Pedal website but personal data will not be shared.

Within Sustrans your personal data is only accessible by those required to provide you with the Big Pedal services.

What do your rights look like in practice?

You may access your personal data at any time by logging in to the Big Pedal website and visiting ‘My Settings’.

If any of your details change or need correcting, then you can edit these in your account or contact us to have these corrected by emailing bigpedal@sustrans.org.uk. You can also ask for your account to be deactivated or deleted.

You may opt-out of any marketing communications at any time, by clicking on the unsubscribe link in emails.

If you are unhappy with our use of your personal data, you have the right to complain to the Information Commissioner’s Office. We would encourage you to contact us in the first instance so we can attempt to resolve any concerns.

Our Data Protection and Privacy Policy

If you’d like more detail about how Sustrans manages personal data or your rights, you can view our full policy on our main website.

Contacts us

If you have any questions, comments or feedback about how we use your personal data then please contact our Data Protection Manager on dataprotection@sustrans.org.uk or by post to Sustrans, 2 Cathedral Square, College Green, Bristol BS1 5DD.

Our cookies

The list below explains the cookies we use and why.

Google Analytics

Cookie name(s): _ga, _gid, _gat, AMP_TOKEN, _gac_<property-id>

Purpose: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

More information: Click here for an overview of privacy at Google

Form submission authentication cookie

Cookie name(s): app[security][token]

Purpose: These cookies are used to ensure that a user submitting a form has the authority to do so. This is required to protect both users and the website from malicious use of forms to affect data. The cookie records a unique and anonymous ID for each user, which will expire when the user closes their web browser.


Cookie name(s): app[__encrypted]

Purpose: This cookie identifies a logged in user to the website in order to allow use of the various features that require a user to be logged in and associated with a specific identity. This cookie records an encrypted string, which identifies the user to the website and expires when the user closes their web browser.